If you know your order ID you may track your order right now:

GET ORDER INFORMATION

When your order ships you’ll receive an email with a link to the courier's website and your tracking information.

What does my order status mean?

Your order status page updates in real time as the status of the shipment changes. Possible statuses include:

• Confirmed– Order has been successfully submitted and sent to our warehouse for processing.
• On its way- Order has been fulfilled or partially fulfilled and the shipment is in transit.
• Out for delivery- Shipment has arrived in your area and will be delivered to your soon.
• Delivered- The customer received their shipment.
• Attempted delivery- The carrier attempted to deliver the shipment to the destination address but was unsuccessful.

If you have received only a portion of your order and have items outstanding, please note there are two likely reasons for this:

• You have one or more items that were advertised as being available for pre-order when your purchase was made.  These items would have had a date posted on the product, in the cart and also in the order confirmation email.  Before filing a lost package claim, please check your order status here to see if your items are pre-ordered.
• If you are certain you have no pre-orders and more than 2 business days have passed since the tracking confirms your delivery, we should treat your package as lost. Contact us at cs@easyspirit.ca for assistance.

Once an order has been placed, we are unable to edit it for any reason in any way.  If you have placed an erroneous order, please if eligible return the items for refund.

Easy Spirit Canada offers complimentary ground shipping on select orders, the costs & conditions are as follows:

• Free ground shipping to all provinces on orders $100+
• Orders to all provinces under $100 are subject to a ground shipping fee of $9.99
• Orders to all territories are subject to a ground shipping fee of $30, and are excluded from free shipping

Most orders are processed and shipped within 24-72 hours (excluding weekends and holidays).

If you have recieved the wrong item(s) or your goods arrived signficantly damaged, please accept our apologies and submit the claim below immediately.

The erroneous or damaged part of your order is eligible for a full refund with all restocking fees waived within the standard return time window.  Please note that for an item to be 'wrong' it must be a different UPC than what was ordered.

If you your items were not mis-shipped or damaged, but rather one or more items is missing, please contact us.

We are unable to offer service to outside Canada.

Easy Spirit Canada is happy to offer quick and easy returns for customers of easyspirit.ca for any reason within 30 days of your delivery date for eligible items.

Click HERE for our full Return Instructions & Policy.

You will receive a prepaid return label when you complete your return request via our returns portal.  If you did not, or lost or discarded yours, we would be happy to email you a new one so that you may return your package.

Don't worry, once you have logged your request we will accept your return (subject to a reasonable delay) within an extended window as we facilitate your request.

Please allow 1-2 business days.

Please allow up to 7 days for transit and 14 days for your return item to be received into our facility and processed.  It must be inspected for condition and your card credited for the purchase.  YOU WILL RECEIVE AN EMAIL when your refund is issued.

If, after 21 days from the date you postmarked your return, you do not yet see a credit or an email referring to same, please contact us for assistance.

Have questions about your order?

Contact our Customer Service team at cs@easyspirit.ca with any questions or for further assistance.

Due to the very promotional nature of the site, we are unable to issue price adjustments on prior orders.

Want to talk to us?  We would love to hear from you.

For all inquiries of a non-urgent nature please submit your request here.  We will route your request to the appropriate department and attempt to solicit a response within 5 business days when appropriate.